Reservations

You can book a shuttle online or by phone. After we receive your payment details, we check the trip information you gave us and then email your confirmation. Your reservation is not final until you receive that confirmation email from us.

Availability

All rides depend on availability. If we do not have a vehicle for your trip, we may decline or cancel a request, and we will tell you early enough that you can arrange other transportation.

Pickups and Service

Hotel, home or business pickups: your driver usually arrives 5 to 15 minutes before the scheduled pickup time to allow for traffic, and we will contact you as soon as the driver is outside and waiting. If something delays your ride, we will call or text you.

Airport pickups: your driver will be waiting for you after you land.

We work hard to be on time, but heavy traffic can make arrival times uncertain, so on-time arrival cannot be guaranteed.

Our Vehicles

Depending on your group size and what is available, we may assign vans, SUVs, sedans or other vehicles from our fleet.

Extra Stops

Any extra stop, such as a grocery run or another pickup, must be requested before you book. Extra stops carry an added fee and a time limit. Hourly charters are not subject to this rule.

Hourly Charter

Hourly charter service requires a minimum of 4 hours.

Cleaning Fee

A cleaning fee of at least $25 applies if the vehicle needs cleaning after a mess during your ride, such as a spill or motion sickness.

Fare Errors

We take care to quote accurate fares. If an error does occur, you agree that Disneyland Airport Shuttle is not bound by the incorrect fare. When we find a mistake before you have been charged, we will tell you the correct fare, and you can choose to book at that fare or cancel.

Cancellations and No-Shows

Cancellations must be sent by email to info@paylessairportshuttle.com. A cancellation made any other way is not valid, and the $1 booking fee is never refundable.

If you cancel less than 12 hours before your scheduled pickup, you will be charged the full fare for the trip.

For cruise terminal pickups, you must cancel at least 24 hours before the ship docks to avoid being charged the full fare.

If you do not show up and have not canceled, you will be charged the full fare, with no exceptions.