Our policy
Cancellation policy
Plans change. Here is how cancellations, changes and no-shows work.
Reserve for just $1. Pay your driver at pickup by cash or card.
Cancel or change
How much notice we need
- Airport and other rides: cancel by email at least 12 hours before pickup for a full refund.
- Cruise rides: cancel by email at least 24 hours before pickup for a full refund.
- Cancellations are by email, so we have a record. Include your name and ride details.
- Changing your flight time or hotel? Text or email us as soon as you know.
If you do not show
No-shows
If you do not show up for your pickup, the full fare for each way of your ride may be charged to the card on file. Gratuity is not added to a no-show charge.
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Ready for your ride?
Book online in a few minutes for $1, or request a free quote for any trip or group.